Privacy Policy

Privacy Notice

Your privacy is important to Converge Information and Communications Technology Solutions, Inc. (collectively referred to herein as "Converge", "us", "our" or "we"). We are committed to safeguard your personal information and uphold your privacy rights, pursuant to the Data Privacy Act of 2012 ("Act") and its Implementing Rules and Regulations ("IRR").

This Privacy Notice applies to the personal data that we collect and process in connection with the delivery of our services and the provision of the best possible customer experience. This covers the personal data of our customers, prospective clients, and individuals who interact with Converge through our physical locations (e.g., Business Centers, pop-up booths, etc.) or virtual platforms, including our official websites and social media accounts.

For the purposes of this Privacy Notice, "Personal Data" means any information relating to an identified or identifiable individual, including Personal Information, Sensitive Personal Information, and Privileged Information.

In full compliance with the Act, and its IRR, Converge, with its main office registered in New Street Bldg., Mc Arthur Highway, Balibago, Angeles City, Pampanga, is a "Personal Information Controller" or PIC.

Information We Collect

We adhere to the Data Privacy principles of proportionality, transparency, and legitimacy. Any information or personal data that you voluntarily provide to us will only be used for the purpose for which the information was provided to us.

The information that we collect from you may include the following:

Personal Identifiable Information

Title/Salutation
Full name
Billing or service address
Birth Day, Birth Month and Age Range
Contact Number
E-mail address
Account number of existing plan or subscription (if any)
Account Password when you log in your online portals accounts or publicly available systems

Sensitive Personal Information

Government issued ID

Payment and Financial Information

Debit or credit card details (cardholder name, card number, expiration date, etc.)
Other forms of payment (if such are made available)

Non-Personal Identifiable Information

Company name and position
Company contact details
Account number of existing plan or subscription (if any)
Account Payment Details, if you will be paying for our service through our third-party payment channels or merchants
Modem Serial Number

Calls to Consumer Engagement Services

Calls to our CES provider may be recorded or listened to. We do this as part of our operational functions (e.g., quality assurance, training and development, etc.). Rest assured that conversations involving your payment or card details will not be recorded. In compliance with existing laws, you will be informed beforehand about such recording.

If you enter or visit any of our Buildings or Offices:

Full Name
Signature
Valid ID
Photo
CCTV Footages

If you are attending any of our Company Events:

Name
Email address
Contact number
Photos, videos, or audio recordings that Converge may take during the activity or event

If you are a visitor of our Official websites and Social Media Platforms:

Cookies - Cookies usually contain a unique identifier that websites use in order to recognize you. This will make your next visit on a website tailored to your preference and for ease of navigation.

How We Collect Your Information

You directly provide Converge with most of the data we collect. We collect data and process data when you:

Inquire or agree to fill out any of our official forms (manual or digital) whether through our physical business centers, pop-ups, events, roadshows, etc. or through our official online websites, apps, and social media accounts.
Inquire or register or place an order for any of our products or services.
Submit application documents in connection with our sales activities through authorized sales channels including Tele and Digital sales.
Engage us for troubleshooting assistance.
Post any content information and interact with any of our official websites or social media sites.
Voluntarily complete a customer survey or provide feedback on any of our physical or digital channels.
Use or view our official websites via your browser's cookies.
Use our Online Self-Service Platforms.

Converge may also receive your data indirectly from the following sources:

Third Party Service Providers. Your Personal Data can also be obtained through our authorized third-party service providers to facilitate transactions related to your customer journey.
Converge business partners with which we offer co-branded services or in joint marketing activities.
Referrals through our "member-get-member" and employee referral programs.

Why We Collect Your Information

We will only collect and process your personal information under the following legal basis and for the purposes set out below:

To perform the obligations under our contract with you.
To comply with legal obligations.
To pursue our legitimate interests, including but not limited acts necessary to provide you with our services.
Upon your consent once you inquire or avail of our products and services.

How We Use Your Information

We use your information when you inquire or avail of our products for these purposes:

To perform our business operation activities including the provision of the products and fulfillment of the services that we offer
To send communications, including promotional communications
To show advertising, whether in our own products, or in products offered by third parties

Your Personal Data is used for the following essential business operational activities such as but not limited to:

Processing of new or existing plan subscription/s
Improvement of products and overall services
Customer acquisition
Installation, repair and maintenance
Billing, payment, and collection processing
After sales support
Conducting research and analysis through feedbacks and surveys
Enhance financial insights on clients for proper risk management

Use of Artificial Intelligence

We may utilize Artificial Intelligence (AI) technologies to enhance our services, gain operational insights, and improve client experience. Only anonymized and aggregated data or data that does not identify any individual may be used in these AI systems. No personally identifiable information will be processed by or fed into these AI tools. Our use of AI tools shall be in compliance with the Data Privacy Act of 2012 and strictly adheres to the guidelines set forth in the National Privacy Commission (NPC) Advisory No. 2024-04.

Information We May Share

We do not sell or disclose your personal data, except as described in this Privacy Notice or as required under applicable laws and regulations. Your information may be shared with our authorized Service Providers who perform specific services on our behalf.

Cross border Data Transfers

In the course of providing our services, we may transfer your personal data to countries outside the Philippines due to our use of cloud technology. When we do so, we ensure that such cross-border transfers are conducted in compliance with the Act, its IRR, and other relevant data privacy laws and regulations.

How We Secure Your Information

By providing your Personal Data, you consent to its collection, processing, and storage. We ensure that your data is secure, protected, and managed accordingly. We also ensure that the appropriate and applicable technical, physical and organizational measures are implemented to safeguard your privacy and security of your personal data.

How Long We Keep Your Information

Your personal data will be maintained from the moment of collection and for as long as necessary in fulfilling the legal, regulatory, or business purpose. After cessation of the legal, regulatory, or business purpose, data is retained for five (5) years unless required for a longer period under applicable laws and statute of limitations.

Data Subject Rights

Converge would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

Right to Access Personal Data – You have the right to access, review and request a physical or electronic copy of information held about you.
Right to be Informed – your right to be notified if your data has been compromised.
Right to Erasure – In certain circumstances, We will not be able to delete your Personal Data without also deleting your user account.
Right to Rectification – to dispute and have corrected any inaccuracy or error in the data we hold about you.
Right to Portability – obtain and electronically move, copy or transfer your data in a secure manner.
Object to Processing – object to the processing of your Personal Data.
Right to Damages – claim compensation if you suffered any damages due to the unlawful or unauthorized use of your Personal Data.
Right to File a Complaint – If your personal information has been misused, you have a right to file a complaint.

These rights can be exercised by sending us an e-mail at customercare@convergeict.com or privacy@convergeict.com and contacting us thru our Customer Service hotline at (02) 8667 0850.

If you have any questions about this Privacy Notice, please contact us:
Email: privacy@convergeict.com
Address: Reliance ICT Building, #99 E. Rodriguez Jr. Avenue, Brgy. Ugong, Pasig City, Philippines.

Complaints

Should you wish to report a complaint or if you feel that Converge has not addressed your concern in a satisfactory manner, you may contact the National Privacy Commission.
Email: complaints@privacy.gov.ph
Address: 5th Floor Delegation Building, PICC Complex, Vicente Sotto Avenue, Pasay City, Metro Manila 1307

Changes to our Privacy Notice

Converge keeps its privacy notice under regular review and places any updates on this webpage. This privacy notice was last updated on November 11, 2025.

Privacy Policies of Other Websites

Official Converge website, applications, and online accounts contain links to other third-party channels. We note that our Privacy Policy applies only to our Official Channels.